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Frequently Asked Questions (FAQ):

Then we gather the answers to the questions most frequently made by our customers. If you do not find what you're looking for or not you clarify your question, please contact us by email: info.tienda@senorio.es

How I can buy in store Lordship?

The purchase process in the Manor store is very simple; We have designed an easy to use and store where you simply must find the product you want and add it to your basket. Once you've filled your basket just log in and ordering following 3 easy steps.

How do I get and how much will I receive an order?

All orders are delivered in 24 hours in Spain. If shipping is international you can see the different delivery times on the website of seur.com

Is it safe to buy in store Lordship?

Totally. In Store Lordship we have arranged all security measures so you can make your purchases peacefully. When you browse the Manor Shop, all the information and personal data you send from your computer or mobile device is transmitted encrypted to our server, using a standard method of 128-bit encryption, known as SSL (Secure Socket Layer).

What are the accepted payment methods Store Lordship?

In our online store you can pay by credit card or PayPal.

How secure payment methods accepted Shop Lordship?

Absolutely. Payment is made by credit card through a secure, encrypted connection with a server BBVA, so your bank details are only processed by the entity, without us retain or treat. If you want to order directly without communicating your credit card number, you have the possibility to pay in total security with the Paypal system.

Should I create a user account to buy Shop Lordship?

If, in order to make the purchase the user must register a few simple steps.

Did you forget your password?

If you have forgotten your password you can recover not worry. In the area click on My account Forgot your password? and you can reset it.

I have a discount code, how do I use it?

Select the products you want to buy and add them to your shopping cart. When you're done, both at the time of confirming the order and before paying, you will see all items that are in your basket and on the bottom to find the discount code enter a cell; click on "Apply code" and you can enjoy your discount on the total of your cart.

Where is my order?

You can keep track of your order from the personal area of ​​your Lordship Store account and check the history of your orders and their status.

Can I change my order once made? And cancel it?

If you have confirmed and paid for your order, it can not be changed, so if you forgot to include any product, please contact us and we will give you the best solution. If you want to cancel the order you can do from your personal area of ​​your user account. If the possibility to cancel it appears there is not the delivery process has already begun. Contact us for cancellation. Ultimately you'll return smoothly upon receipt at the point of delivery.

Do they include the shipping price and applicable taxes?

Prices do not include shipping. Prices include in all cases the value added tax (VAT).


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