Object

These General Conditions regulate the acquisition of products and services offered on the website tienda.senorio.es, owned by SEÑORÍO DE MONTANERA SL (hereinafter, SEÑORÍO DE MONTANERA).

The acquisition of any of the products and services entails full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of any Specific Conditions that may apply when acquiring certain products and services.

These General Conditions may be modified without prior notice; therefore, it is advisable to read them carefully before purchasing any of the products and services offered.

ID

SEÑORÍO DE MONTANERA, in compliance with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce, informs you that:

• Its corporate name is: SEÑORÍO DE MONTANERA SL
• Its commercial name is: SEÑORÍO DE MONTANERA.
• Its CIF is: B06328348.
• Its registered office is located at: CTRA. RINCÓN DE CAYA KM 3.5 – 06080 BADAJOZ (SPAIN).
• It is registered in the Commercial Registry of BADAJOZ Folio 178, Volume 214, Sheet BA- 11.112 Inscription 4th.

Communications

To contact us, we offer several methods of contact, which are detailed below:

• Phone: 924286120 – Hours: Monday to Friday from 8:00 a.m. to 3:00 p.m.
• E-mail: tienda@senorio.es.
• Postal address: Ctra.

All notifications and communications between users and SEÑORÍO DE MONTANERA will be considered effective, for all purposes, when made through any of the means detailed above.

Products and services

The products and services offered, along with their main features and prices, appear on the screen. SEÑORÍO DE MONTANERA reserves the right to decide, at any time, which products and/or services are offered to Customers. Thus, SEÑORÍO DE MONTANERA may, at any time, add new products and/or services to those currently offered.

Likewise, SEÑORÍO DE MONTANERA reserves the right to withdraw or cease offering, at any time and without prior notice, any of the products and services offered. All this is without prejudice to the fact that the acquisition of any of the products and services may only be made through subscription or registration of the User, with SEÑORÍO DE MONTANERA granting the interested party a username and password, which will personally identify and enable them to access the products and services.

Once inside tienda.senorio.es, and to access the contracting of the different products and services, the User must follow all the instructions indicated in the purchasing process, which will imply the reading and acceptance of all the general and specific conditions established in tienda.senorio.es.

Availability and substitutions

Products

SEÑORÍO DE MONTANERA aims to guarantee the availability of all products that are advertised through tienda.senorio.esHowever, if any requested product is unavailable or out of stock, the customer will be informed based on the information provided by the consumer, via phone call or email as soon as possible.

If the product is not available, and the consumer has been informed of this, SEÑORÍO DE MONTANERA may supply a product with similar characteristics without increasing the price. In this case, the consumer may accept or reject it by exercising their right to withdraw and terminate the contract.

In the event of unavailability of all or part of the order, and the customer rejects replacement products, the previously paid refund will be issued using the same system through which the payment was made.

If SEÑORÍO DE MONTANERA unreasonably delays the return of the amounts paid, the consumer may claim double the amount owed.

Services

For the provision of services, SEÑORÍO DE MONTANERA will provide access in the following manner: the slicing of some of the products detailed in our store will begin following the consumer's instructions when placing the order.

SEÑORÍO DE MONTANERA is not responsible for any damage or harm that may occur to said User as a result of failures or disconnections in the telecommunications networks and that cause suspension, cancellation or interruption of the service. tienda.senorio.es during the provision of the same.

Purchasing and/or contracting process

To make any purchase in tienda.senorio.es It is necessary that the client be of legal age. In addition, the client must enter the information necessary for the contract in tienda.senorio.es through a data collection form; this information must be truthful, accurate, and complete regarding your identity. The Customer must expressly consent by accepting SEÑORÍO DE MONTANERA's privacy policy. The steps to follow to complete the purchase are:

1. The items you wish to purchase must be selected and added to the cart by clicking the “Add to Cart” button for the selected product.
2. In some cases, the consumer may choose to receive the product sliced (at an additional cost).
3. The cart will contain the name of the selected item, its description in unit price, the discount, and taxes.
4. To make a purchase, you must complete the contracting data collection form.
5. If you are already registered, you will be asked for a username and password to directly access your profile.
6. Once the purchase order has been completed, and before the order is shipped, a summary of the specifications will be presented.
7. Once the purchase is confirmed, an email will be sent confirming receipt of the order.

The purchase contract will be sent by email along with the electronic invoice in the product purchase confirmation email.

Likewise, it is recommended that the customer print and/or save a copy of the terms of sale on a durable medium when placing their order, as well as the receipt sent by SEÑORÍO DE MONTANERA by email.

Billing

The customer agrees to receive an electronic invoice for their purchase. They may revoke this consent at any time by sending an email to the account. privacidad@senorio.es to receive the invoice in paper form.

The customer will receive the attached invoice by email after physically receiving the order.

Duration, renewal and cancellation of the contract

Cancellation

The contract may be terminated for failure to comply with the obligations to which each party is subject.

Delivery

Products

The order will be delivered to the address designated by the customer at the time of purchase, depending on the chosen delivery method.

The delivery area includes the following areas: mainland Spain, the Balearic Islands, the Canary Islands, and other European countries. We do not ship to Ceuta and Melilla.

Services

The service will be provided as follows:

Products purchased with slicing service will be shipped vacuum-packed.

Delivery methods and times

Delivery will be direct to the consumer from the company's facilities:

Delivery times for shipments to mainland Spain will be 48 to 72 business hours, 4 to 5 business days for shipments to the Balearic Islands, and 6 to 7 business days for shipments to countries within the European Union, starting from order confirmation and payment or receipt of payment in the case of bank transfer. If the products selected by the consumer include slicing, the delivery time will increase to 48 business hours, respectively.

In any case, SEÑORÍO DE MONTANERA is not responsible for any incidents or delays caused by delivery by transport and logistics companies external to it.

Prices, expenses and taxes

The prices of the products and services listed in tienda.senorio.es They will be expressed in Euros (€) unless otherwise stated and will be guaranteed for the duration of their validity, except for printing errors.

Prices for products and services may vary depending on the country where the order is shipped.

Products

The final prices of all products (and the final prices per unit of measurement, when required) along with their characteristics, offers, discounts, etc., are reflected in each of the items that appear in the catalogue. tienda.senorio.es.

• Products include VAT.
• The VAT rate is 10% for food products.
• Shipping costs: Shipping costs depend on the total order amount, the product category ordered (cured products or refrigerated meats), and the shipping destination (Spain and mainland Portugal, the Balearic Islands, or the rest of Europe). See our Shipping Policy and Rates at https://tienda.senorio.es/es/tarifas-envios/.

Product prices may change at any time. In this case, the price applicable will be the one in effect on the date the order is placed. In any case, the final cost will be communicated to the customer during the online purchasing process before formal acceptance.

Services

The final prices of all services, along with their characteristics, offers, discounts, etc. are reflected in each of the services offered in tienda.senorio.es.

• Services include VAT.
• The VAT rate is 21%.
• Additional costs: Slicing services cost €50.00 for knife-sliced ham, €30.00 for machine-sliced ham, and €40.00 for knife-sliced ham.

Service prices may change at any time. In this case, the price applicable will be the one in effect on the date the order is placed. In any case, the final cost will be communicated to the customer during the online purchasing process before formal acceptance.

Payment methods

We offer the following payment methods:

1. By credit or debit card

You can make your payment immediately through our bank's secure SSL payment gateway. If any refund or order cancellation is necessary, the amount will be refunded to the same payment card.

Additional charges are those that the consumer's bank may establish for the transaction carried out.

2. By bank transfer

By cash deposit or bank transfer to: Entity: SEÑORIO DE MONTANERA SL. Account number: ES27-0182-2367-9802-0150-2006. Please indicate the customer's name and order number when making the transfer.

Additional charges are those that the consumer's bank may establish for the transaction carried out.

3. PayPal

Payment for the order will be authorized through PayPal, but no funds will be withdrawn until PayPal verifies that it is correct. A PayPal account is required for this.

According to the conditions established between the consumer and PayPal.

Return and Withdrawal Policy

According to the regulations, consumers and users have the right to withdraw from the contract for a maximum period of 14 calendar days without needing to state a reason and without incurring any costs, except those provided for in Articles 107.2 and 108 of Royal Decree 1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.

This right of withdrawal does not apply, among others, to:

Contracts for the supply of products made according to the consumer's specifications or clearly personalized, or which by their nature cannot be returned or may deteriorate or expire quickly.

Products

Customers who purchase a product in the online store tienda.senorio.es You may inform SEÑORÍO DE MONTANERA of your wish to withdraw from the contract within a maximum period of 14 calendar days from receipt of your order.

Product returns may be requested by phone or email, as detailed in section 2 of this contract. Once the company has received this request, it will send a return form, which the customer must complete and return to the email address info.tienda@senorio.es, or complete online at the Withdrawal formAlong with this, you must also send photographs of the merchandise, clearly demonstrating that the product is in perfect condition. The customer will have a maximum of 5 business days to complete this process; after this period, the claim will be deemed dismissed.

SEÑORÍO DE MONTANERA will notify the consumer by means of a durable medium (e-mail) of an acknowledgment of receipt of said withdrawal.

The customer must return the purchased products in good condition and in their original packaging, with all accessories, and unused. Before returning the product, the customer must ensure that it is properly protected and sealed to prevent damage during shipping. If the product is opened or not in its original packaging, the return conditions are detailed in the WARRANTY section of these terms of use.

The address to which the customer must return the purchased products is as follows: Señorío de Montanera SL, Ctra. Rincón de Caya Km 3.5. 06008 Badajoz.

Once the products are received by the company and their good condition has been verified, the amount corresponding to the returned products will be refunded using the payment method the customer used for the initial purchase. SEÑORÍO DE MONTANERA has 14 calendar days from receipt of the returned product to process the refund.

SEÑORÍO DE MONTANERA will be responsible for all shipping and return costs that may arise.

Services

The deadline to withdraw from the service provision contract is 14 calendar days from the date of the contract, and the user must inform SEÑORÍO DE MONTANERA of his/her desire to exercise this right, which he/she may do by filling out the Withdrawal form which is located at the end of this document.

Exercising the right of withdrawal results in the suspension of the service.

SEÑORÍO DE MONTANERA will communicate to the consumer on a durable medium an acknowledgment of receipt of said withdrawal.

Withdrawal implies that SEÑORÍO DE MONTANERA will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the client for its payment (provided that the contracted service does not fall within the exceptions indicated above).

Once we receive your request, we will contact you with the details of the return.

Warranty

All SEÑORÍO DE MONTANERA Iberian products indicate their best-before date and the conditions required for their proper preservation, so we recommend that you follow these recommendations.

All SEÑORÍO DE MONTANERA Iberian products have been subjected to strict quality control throughout the entire production process, both by the company and by external quality certification bodies.

In any case, the protection and satisfaction of its customers is a priority for SEÑORÍO DE MONTANERA, so if the customer considers that the Iberian product purchased in tienda.senorio.es If the product is not in optimal condition for consumption or does not meet the expected quality, you may request collection of the product within a maximum period of 30 calendar days from receipt of your order or immediately after the defect is discovered.

To apply this guarantee, the customer must contact Customer Service by phone or email, as detailed in section 2 of this contract. The procedure is the same as for returning a product, as explained in the previous section. Even if the product has been opened, it should be kept in its original packaging or one of similar characteristics. To return the product, the customer must ensure that it is properly protected and sealed to prevent damage during transport.

The customer may choose whether to replace the product with another product of similar characteristics or to receive a refund for the returned product. SEÑORÍO DE MONTANERA has 14 calendar days from receipt of the returned product to execute the warranty process using the method selected by the customer, either by sending a new product or by refunding the amount corresponding to the returned product using the payment method used for the purchase.

If the returned product retains less than 75% of its original weight, SEÑORÍO DE MONTANERA reserves the right to reduce the corresponding refund by the proportional part of the product consumed.

SEÑORÍO DE MONTANERA will be responsible for all shipping and return costs that may arise.

To find out what steps to take in the event of a problem with a product, you can contact the SEÑORIO DE MONTANERA Customer Service at the telephone number 924 286 120, or via email. tienda@senorio.es.

Typically, claims and customer service departments will require you to provide the following information:

• Invoice number.
• Identification of the specific product.
• Batch number.
• Photograph of the product's condition.

Liability and Exemption from Liability

The consumer and user has the right to replacement, price reduction or termination of the contract, as established in Chapter II Title IV Book II of the General Law for the Defense of Consumers and Users.

If the product does not comply with the contract, the consumer may opt for a replacement. This procedure is free of charge and will be carried out within a maximum of 14 days from receipt of the order.

SEÑORÍO DE MONTANERA may suspend, withdraw, or cancel all or part of the contracted services at any time and without prior notice. This provision will not affect those services reserved for registered users or subject to prior contracting, which will be governed by their specific terms and conditions.

Customer service and complaints

To file any complaint or claim with SEÑORÍO DE MONTANERA, the customer must contact the customer service department either by calling 924 286 120 or by email. info.tienda@senorio.es.

In accordance with the EU Online Dispute Resolution for Consumers and in accordance with Article 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/.

Applicable legislation

These conditions shall be governed by current Spanish legislation.

The language used will be Spanish.